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Terms of Sale & Privacy Policy
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We’ve written these Terms of Sale and Privacy Policy in plain English because we believe they should be easy to understand. If anything isn’t clear, please don’t hesitate to get in touch.
Terms of Sale
About Grate Finds
Grate Finds is a Dorset-based family business specialising in the sympathetic restoration and sale of original Victorian, Edwardian and period fireplaces, together with carefully selected Victorian and Edwardian style fireplaces, fireplace inserts and surrounds.
Every fireplace is individually inspected and sympathetically restored or carefully prepared before being accurately measured and offered for sale.
Every fireplace is individually inspected and sympathetically restored or carefully prepared before being accurately measured and offered for sale.
Product Descriptions
We aim to describe every fireplace as accurately as possible.
Measurements are provided to help customers assess suitability for their property. Customers are responsible for ensuring that a fireplace is suitable for their intended installation before placing an order.
Many fireplaces are original Victorian, Edwardian or period pieces and may naturally show signs of age, wear and previous use.
Victorian and Edwardian style fireplaces may differ in construction and finish from original period fireplaces.
The photographs and written description for each individual listing form part of the product description and should be read carefully before placing an order.
Measurements are provided to help customers assess suitability for their property. Customers are responsible for ensuring that a fireplace is suitable for their intended installation before placing an order.
Many fireplaces are original Victorian, Edwardian or period pieces and may naturally show signs of age, wear and previous use.
Victorian and Edwardian style fireplaces may differ in construction and finish from original period fireplaces.
The photographs and written description for each individual listing form part of the product description and should be read carefully before placing an order.
Availability
Most fireplaces offered by Grate Finds are individual, one-of-a-kind items.
Once sold, a fireplace will normally be removed from sale and cannot be replaced.
If an item becomes unavailable before dispatch for any reason, any payment received will be refunded promptly.
We reserve the right to correct genuine pricing, typographical or description errors before an order has been accepted.
Once sold, a fireplace will normally be removed from sale and cannot be replaced.
If an item becomes unavailable before dispatch for any reason, any payment received will be refunded promptly.
We reserve the right to correct genuine pricing, typographical or description errors before an order has been accepted.
Ordering
Orders are placed securely through our website.
After your order has been received, we’ll contact you to arrange either personal delivery or collection, depending on the option selected during checkout.
After your order has been received, we’ll contact you to arrange either personal delivery or collection, depending on the option selected during checkout.
Delivery
Fireplaces are personally delivered by Grate Finds throughout our published delivery area using our own vehicle.
Delivery is charged at our advertised flat rate.
We’ll agree a convenient delivery day together with a one or two-hour delivery window, so you won’t need to wait in all day.
Once we’ve completed the previous delivery and are on the way to you, we’ll send a live Waze tracking link so you can see exactly where the van is and when it’s expected to arrive.
Please ensure suitable access is available. Assistance with unloading may occasionally be required depending on the size and weight of the fireplace.
Unless otherwise agreed in advance, delivery is to a ground-floor room only.
Delivery is charged at our advertised flat rate.
We’ll agree a convenient delivery day together with a one or two-hour delivery window, so you won’t need to wait in all day.
Once we’ve completed the previous delivery and are on the way to you, we’ll send a live Waze tracking link so you can see exactly where the van is and when it’s expected to arrive.
Please ensure suitable access is available. Assistance with unloading may occasionally be required depending on the size and weight of the fireplace.
Unless otherwise agreed in advance, delivery is to a ground-floor room only.
Collection
Customers are welcome to collect fireplaces from our Dorset workshop by appointment.
We’ll contact you after purchase to arrange a convenient collection time and ensure your fireplace is ready before you arrive.
We’ll contact you after purchase to arrange a convenient collection time and ensure your fireplace is ready before you arrive.
Supply & Installation
Grate Finds supplies fireplaces on a supply-only basis.We do not provide installation, building work, chimney alterations, flue work or gas fitting services.
Unless specifically stated in the individual product listing, gas appliances, gas fires, flue liners, installation materials and fittings are not supplied.
It is the customer’s responsibility to ensure that the fireplace is suitable for their intended installation and that all work is carried out by appropriately qualified persons in accordance with current Building Regulations and any other applicable legislation.
Where a fireplace is intended for gas use, any gas appliance must be supplied separately and installed by a Gas Safe registered engineer.
Customers are also responsible for ensuring that chimneys, flues and ventilation are suitable for their intended use.
We recommend waiting until your fireplace has been delivered or collected before booking installers or arranging installation work. Grate Finds cannot accept responsibility for installation costs, cancelled appointments or other expenses resulting from changes to delivery or collection arrangements.
Unless specifically stated in the individual product listing, gas appliances, gas fires, flue liners, installation materials and fittings are not supplied.
It is the customer’s responsibility to ensure that the fireplace is suitable for their intended installation and that all work is carried out by appropriately qualified persons in accordance with current Building Regulations and any other applicable legislation.
Where a fireplace is intended for gas use, any gas appliance must be supplied separately and installed by a Gas Safe registered engineer.
Customers are also responsible for ensuring that chimneys, flues and ventilation are suitable for their intended use.
We recommend waiting until your fireplace has been delivered or collected before booking installers or arranging installation work. Grate Finds cannot accept responsibility for installation costs, cancelled appointments or other expenses resulting from changes to delivery or collection arrangements.
Returns
We want you to buy with confidence.
If you change your mind, you may return your purchase within 30 days of delivery. Please contact Grate Finds before arranging a return. Under our extended 30-day change-of-mind policy, the item should be returned in the same condition in which it was supplied. This policy is in addition to your statutory rights.
Because fireplaces are large, heavy items, all returns must be arranged with us in advance. A fireplace may be returned to our Dorset workshop by prior arrangement, or we can arrange collection.
For a change-of-mind return, the customer is responsible for the cost of returning the item. Where collection is arranged by Grate Finds, a £99 collection charge applies.
If an item is faulty or not as described, your statutory rights are not affected and Grate Finds will arrange the return at no cost to you where we are responsible for the return.
We do not charge a restocking fee.
When fireplaces are personally delivered by Grate Finds, they are normally unpacked and inspected with you at the time of delivery. If you have any concerns, please let us know as soon as possible so that we can resolve them promptly.
Refunds are processed without undue delay and, where applicable, within 14 days of receiving the returned item.
If you change your mind, you may return your purchase within 30 days of delivery. Please contact Grate Finds before arranging a return. Under our extended 30-day change-of-mind policy, the item should be returned in the same condition in which it was supplied. This policy is in addition to your statutory rights.
Because fireplaces are large, heavy items, all returns must be arranged with us in advance. A fireplace may be returned to our Dorset workshop by prior arrangement, or we can arrange collection.
For a change-of-mind return, the customer is responsible for the cost of returning the item. Where collection is arranged by Grate Finds, a £99 collection charge applies.
If an item is faulty or not as described, your statutory rights are not affected and Grate Finds will arrange the return at no cost to you where we are responsible for the return.
We do not charge a restocking fee.
When fireplaces are personally delivered by Grate Finds, they are normally unpacked and inspected with you at the time of delivery. If you have any concerns, please let us know as soon as possible so that we can resolve them promptly.
Refunds are processed without undue delay and, where applicable, within 14 days of receiving the returned item.
Liability
Whilst every effort is made to ensure product descriptions, measurements and photographs are accurate, customers remain responsible for checking that a fireplace is suitable for their property before purchase.
Grate Finds cannot accept responsibility for damage or issues arising from incorrect installation, misuse, structural alterations or work carried out after delivery or collection.
Grate Finds cannot accept responsibility for damage or issues arising from incorrect installation, misuse, structural alterations or work carried out after delivery or collection.
Privacy Policy
Your Privacy
Your privacy matters to us.
We only collect and use personal information where it is genuinely needed to process orders, arrange delivery or collection, respond to enquiries, operate and improve our website, and meet our legal obligations.
We never sell or rent your personal information to third parties.
This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights available to you under UK data protection law.
We only collect and use personal information where it is genuinely needed to process orders, arrange delivery or collection, respond to enquiries, operate and improve our website, and meet our legal obligations.
We never sell or rent your personal information to third parties.
This Privacy Policy explains what information we collect, why we collect it, how we use it and the rights available to you under UK data protection law.
Information We Collect
Depending on how you use our website, we may collect:
We do not intentionally collect sensitive personal information through the website.
- Your name.
- Postal and delivery address.
- Telephone number.
- Email address.
- Delivery or collection information.
- Order and transaction details.
- Enquiries and messages submitted through our website.
- Information about how you use the website, including pages viewed, website interactions, referring links, approximate location, device type and browser type.
- Your cookie preferences recorded through CookieHub.
We do not intentionally collect sensitive personal information through the website.
How We Use Your Information
We only use personal information where necessary to:
We do not use your information for unsolicited email marketing.
- Process and fulfil your order.
- Arrange delivery or collection.
- Respond to enquiries.
- Provide customer support.
- Maintain appropriate business, tax and accounting records.
- Prevent fraud, misuse or security problems.
- Understand how visitors use our website.
- Improve the website and customer experience.
- Comply with legal obligations.
- Protect or exercise our legal rights.
We do not use your information for unsolicited email marketing.
Payments
Payments made through our website are processed securely by Square.
Grate Finds does not receive or store your full payment-card details. We may receive limited information from Square, such as your name, order details, payment status and transaction reference, where needed to process and account for your order.
Square processes information in accordance with its own privacy and security arrangements. Square advises merchants using its services to explain clearly what customer information they collect and why.
Grate Finds does not receive or store your full payment-card details. We may receive limited information from Square, such as your name, order details, payment status and transaction reference, where needed to process and account for your order.
Square processes information in accordance with its own privacy and security arrangements. Square advises merchants using its services to explain clearly what customer information they collect and why.
Website Analytics
We use Google Analytics 4 and may also use Weebly or Square’s built-in reporting tools to understand how visitors use our website.
Depending on your cookie choices, analytics information may include:
We use this information to measure website performance, understand which pages are useful to visitors and improve the website and customer experience.
We do not knowingly send names, email addresses, postal addresses or payment details to Google Analytics.
For visitors in the UK, Google states that Google Analytics uses an IP address briefly to derive approximate location information and then discards it before the address is logged or stored.
Google Analytics is activated only where the visitor has given the relevant consent through CookieHub.
Google Customer Reviews
We participate in Google Customer Reviews, which allows customers who have purchased from us to choose whether they would like to receive a survey from Google about their shopping experience.
After an order is completed, customers may be shown an invitation to opt in to Google Customer Reviews. Participation is optional. If you choose to participate, limited order information may be provided to Google, including your email address, order reference, country and expected delivery date, so that Google can send the review invitation at the appropriate time.
Google may use cookies or similar technologies in connection with this service. Information provided to Google is handled in accordance with Google’s own privacy policies.
We do not provide your details to Google Customer Reviews for unsolicited marketing, and Google will only send the review invitation where you have chosen to participate.
Depending on your cookie choices, analytics information may include:
- Pages visited.
- The date and approximate time of visits.
- Website interactions.
- Referring websites or links.
- General device and browser information.
- Approximate geographical information.
- Random or pseudonymous identifiers used to distinguish visits and sessions.
We use this information to measure website performance, understand which pages are useful to visitors and improve the website and customer experience.
We do not knowingly send names, email addresses, postal addresses or payment details to Google Analytics.
For visitors in the UK, Google states that Google Analytics uses an IP address briefly to derive approximate location information and then discards it before the address is logged or stored.
Google Analytics is activated only where the visitor has given the relevant consent through CookieHub.
Google Customer Reviews
We participate in Google Customer Reviews, which allows customers who have purchased from us to choose whether they would like to receive a survey from Google about their shopping experience.
After an order is completed, customers may be shown an invitation to opt in to Google Customer Reviews. Participation is optional. If you choose to participate, limited order information may be provided to Google, including your email address, order reference, country and expected delivery date, so that Google can send the review invitation at the appropriate time.
Google may use cookies or similar technologies in connection with this service. Information provided to Google is handled in accordance with Google’s own privacy policies.
We do not provide your details to Google Customer Reviews for unsolicited marketing, and Google will only send the review invitation where you have chosen to participate.
Sharing Your Information
Your personal information is never sold or rented to other organisations.
We may share limited information where necessary with:
Some service providers may process information outside the United Kingdom. Where this happens, the information must be protected using safeguards recognised under UK data protection law.
We may share limited information where necessary with:
- Square or its payment partners, to process payments and orders securely.
- Weebly or Square Online, to host and operate the website.
- Google, where you have consented to Google Analytics.
- CookieHub, to manage and record cookie preferences.
- Delivery providers or contractors, where needed to complete an agreed delivery.
- Our accountant, insurers, professional advisers or IT providers where reasonably necessary.
- Government bodies, regulators, courts or law-enforcement organisations where required by law.
Some service providers may process information outside the United Kingdom. Where this happens, the information must be protected using safeguards recognised under UK data protection law.
Cookies
Like most websites, Grate Finds uses cookies and similar technologies.
Some cookies are strictly necessary for the website to function, provide security, remember shopping-basket information or deliver services requested by the visitor.
Other cookies, including Google Analytics cookies, are optional. CookieHub is used to:
Rejecting analytics cookies will not prevent you from browsing the website or placing an order.
UK guidance says non-essential cookies should not be set before the visitor has taken a clear and positive action to consent, and visitors should be able to withdraw that consent easily.
Further details about the cookies used, their purposes and how long they remain on your device are available through the CookieHub cookie settings or cookie declaration displayed on our website.
Some cookies are strictly necessary for the website to function, provide security, remember shopping-basket information or deliver services requested by the visitor.
Other cookies, including Google Analytics cookies, are optional. CookieHub is used to:
- Explain the categories of cookies used.
- Obtain and record visitors’ cookie choices.
- Prevent optional cookies from operating before consent.
- Allow visitors to accept or reject different cookie categories.
- Allow visitors to change or withdraw their consent.
Rejecting analytics cookies will not prevent you from browsing the website or placing an order.
UK guidance says non-essential cookies should not be set before the visitor has taken a clear and positive action to consent, and visitors should be able to withdraw that consent easily.
Further details about the cookies used, their purposes and how long they remain on your device are available through the CookieHub cookie settings or cookie declaration displayed on our website.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfil orders, provide customer support, comply with legal obligations and maintain appropriate business records.
Order and accounting records may be retained for the period required by tax and accounting law.
Enquiry and delivery information is retained for as long as reasonably necessary to complete the transaction and deal with any subsequent issue.
Analytics information is retained according to the settings applied within Google Analytics. Google Analytics provides controls allowing website operators to choose how long certain user-level data is retained.
Cookie-consent records may be retained for an appropriate period so that we can demonstrate and respect visitors’ choices.
Information may be retained for longer where reasonably necessary to establish, exercise or defend a legal claim.
Order and accounting records may be retained for the period required by tax and accounting law.
Enquiry and delivery information is retained for as long as reasonably necessary to complete the transaction and deal with any subsequent issue.
Analytics information is retained according to the settings applied within Google Analytics. Google Analytics provides controls allowing website operators to choose how long certain user-level data is retained.
Cookie-consent records may be retained for an appropriate period so that we can demonstrate and respect visitors’ choices.
Information may be retained for longer where reasonably necessary to establish, exercise or defend a legal claim.
Your Rights
Under UK data protection legislation, you may have the right to:
These rights may be subject to legal conditions and exemptions.
To exercise your rights, please contact us using the details below.
- Request access to the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where appropriate.
- Request restriction of certain processing.
- Object to certain processing where permitted by law.
- Withdraw consent where processing relies on consent.
- Request transfer of certain information in a portable format.
- Lodge a complaint with the Information Commissioner’s Office if you believe your personal information has not been handled correctly.
These rights may be subject to legal conditions and exemptions.
To exercise your rights, please contact us using the details below.
Questions?
If you have any questions about these Terms of Sale or our Privacy Policy, or would like to exercise your data-protection rights, please contact us:
Grate Finds
92 Green Close
Sturminster Newton
Dorset
DT10 1BL
Telephone: 07771 745 771
Email: [email protected]
Grate Finds is the data controller responsible for the personal information described in this policy.
You may also complain to the Information Commissioner’s Office if you believe your personal information has not been handled correctly.
Grate Finds
92 Green Close
Sturminster Newton
Dorset
DT10 1BL
Telephone: 07771 745 771
Email: [email protected]
Grate Finds is the data controller responsible for the personal information described in this policy.
You may also complain to the Information Commissioner’s Office if you believe your personal information has not been handled correctly.